Shipping

It is currently very difficult to be fully confident on estimated despatch dates due to challenges and delays faced at UK ports. Despatch dates shown on our site are based on the latest information we have, but we are experiencing volatility with these. If dates change – we will always notify you as soon as possible and work closely with our shipping partners to get product into our warehouses and then despatched out to you as quickly as possible. We thank you for your patience at this time.

In addition, due to Brexit changes, we – like many others - are currently experiencing some challenges shipping to the Republic of Ireland. To avoid any disappointment we will not accept any new orders from ROI until this is resolved. Orders to the UK addresses – including Northern Ireland – will not be affected. If you require more information or have a question regarding this, please don’t hesitate to get in touch at info@province5.com 

How much will shipping cost?

Shipping prices vary by product and are calculated by a combination of size, weight, and delivery location.

For mainland UK (excluding Highlands and Islands) your shipping costs will be calculated and visible at checkout. At the moment it’s usually around £4.99 - £6.99 per item

 Shipping to N. Ireland, the Channel islands and the Highlands and Islands will incur a supplement – we will contact you once we have received your order and advise you of this, at which point you can confirm if you still want to proceed with your purchase.

Our bean bags are sizeable (not your ‘run of the mill’ products here!) and our performance chairs are heavy because of their quality ... so whilst it has an impact on the shipping cost, you can rest assured it’ll be a wise purchase!

Note: because shipping rates are very volatile at the moment we reserve the right to change our shipping rates at any time. You will always be advised of a change in shipping rates and free to change or cancel your order if you wish. 

Do you ship to rest of the world?

We currently ship to UK. For all other areas and countries, please contact our customer support at info@province5.com clearly specifying the product you want to purchase and your shipping address. We will then advise if shipping is possible to that location and at what rate.

Please note we cannot ship to PO boxes or BFPO addresses.

All goods are shipped from the UK and will be sent "DAP" - Delivered at Place - as standard. This means that we will arrange for carriage to the stated delivery address, but that the buyer remains responsible for all costs related to import clearance.

Some countries have strict rules around what goods can be imported and which cannot. European rules have also changed post Brexit. Furthermore, the documentation that must be sent with an order can vary from country to country, and we may need to produce commercial invoices, certificates of origin, and other test certificates in order to ensure the goods can clear local customs. When this happens, our team will work to provide the required documentation and if there is a delay in obtaining this, we will contact you to let you know and to give you a revised despatch date. As soon as the all necessary documentation is available, your goods will be despatched. Please be aware that our team cannot be held responsible for a delay in shipping your goods when additional documentation has to be obtained. 

Do you ever offer free shipping?

From time to time we do run free or discounted shipping offers. So it’s worth signing up to join our VIP tribe or to follow us on our social media.

When can I expect to receive my order?

You should normally expect to receive your order within 5 working days (most are sooner). During holidays and/or busy periods deliveries can sometimes take a little longer – but we will always work to get your items despatched as soon as possible.

Pre-orders will show estimated shipping times but please note these can change. Estimated times will be updated as and when known.

Can I track my order?

Once your order has been processed and despatched, you will receive a tracking number from our shipping partner. You can use this to check for up to date shipping information from their website.