Please be aware that we – like many businesses – are experiencing challenges due to shipping and driver volatility. Despatch dates shown on our website are based on the latest information we have. If any dates change – we will always notify you as soon as possible and work closely with our shipping partners to get product into our warehouses and then despatched out to you as quickly as possible. We thank you for your patience at this time. If you require more information or have a question regarding this, please don’t hesitate to get in touch at firstname.lastname@example.org
Do you ship to ROI?
We can currently ship all of our performance chairs (Volley, Sidekick, Quickshot) to ROI. A supplement is applicable for this service due to the increased courier charges we incur. We are currently unable to ship any of our casual chairs/bean bags (you will be notified of this at checkout if you try and order). If you require more information or have a question regarding this, please don’t hesitate to get in touch at email@example.com
How much will shipping cost?
Shipping prices vary by product and are calculated by a combination of size, weight, and delivery location.
For mainland UK (excluding Highlands and Islands) your shipping costs will be calculated and visible at checkout.
However, for a limited period we are currently offering Standard Shipping at the discounted rate of £4.99 per item (please note: mainland UK only. Supplements still apply to N.Ireland, highlands and Islands).
Shipping to N. Ireland, the Channel islands and the Highlands and Islands incur a supplement due to the increased courier charges we incur – we will contact you once we have received your order and advise you of this, at which point you can confirm if you still want to proceed with your purchase.
Our bean bags are sizeable (not your ‘run of the mill’ products here!) and our performance chairs are heavy because of their quality ... so whilst it has an impact on the shipping cost, you can rest assured it’ll be a wise purchase!
Note: because shipping rates are very volatile at the moment we reserve the right to change our shipping rates at any time. You will always be advised of a change in shipping rates and free to change or cancel your order if you wish.
Do you ship to rest of the world?
We currently ship to the whole of the UK (and ROI for performance chairs).
For all other areas and countries, please contact our customer support at firstname.lastname@example.org clearly specifying the product you want to purchase and your shipping address. We will then advise if shipping is possible to that location and at what rate.
Please note we cannot ship to PO boxes or BFPO addresses.
All goods are shipped from the UK and will be sent "DAP" - Delivered at Place - as standard. This means that we will arrange for carriage to the stated delivery address, but that the buyer remains responsible for all costs related to import clearance.
Some countries have strict rules around what goods can be imported and which cannot. European rules have also changed post Brexit. Furthermore, the documentation that must be sent with an order can vary from country to country, and we may need to produce commercial invoices, certificates of origin, and other test certificates in order to ensure the goods can clear local customs. When this happens, our team will work to provide the required documentation and if there is a delay in obtaining this, we will contact you to let you know and to give you a revised despatch date. As soon as the all necessary documentation is available, your goods will be despatched. Please be aware that our team cannot be held responsible for a delay in shipping your goods when additional documentation has to be obtained.
Do you ever offer free shipping?
From time to time we do run free or discounted shipping offers. So it’s worth signing up to join our VIP tribe or to follow us on our social media.
When can I expect to receive my order?
For product that is in stock, if you are in the UK you should normally expect to receive your order within 5 working days (most are sooner). During holidays and/or busy periods deliveries can sometimes take a little longer – but we will always work to get your items despatched as soon as possible.
Pre-orders will show estimated shipping times but please note these can change. Estimated times will be updated as and when known.
Can I track my order?
Once your order has been processed and despatched, you will receive a tracking number from our shipping partner. You can use this to check for up to date shipping information from their website.